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At Nexivation.com, we want you to be satisfied with your purchase. If you are not completely satisfied, you may be eligible to return your item under the terms of this Return Policy.
Return Period
You may request a return within 15 days of the date your order was delivered.
To be eligible for a return, the item must generally be:
- Unused and in its original condition
- In its original packaging, where applicable
- Accompanied by proof of purchase or order information
- Free from damage caused by the customer
Certain products may be subject to additional return requirements.
Non-Returnable Items
Some items may not be eligible for return, including:
- Personalized or customized products
- Gift cards
- Clearance or final-sale items
- Perishable products
- Items that cannot be returned for health or hygiene reasons
- Products specifically identified as non-returnable at the time of purchase
How to Request a Return
To request a return, contact us at nexivation@proton.me and provide:
- Your name
- Order number
- Product(s) you wish to return
- Reason for the return
- Photos of the product, if the item is damaged or defective
Do not send products back until you receive return instructions from us.
Damaged or Defective Products
If your order arrives damaged, defective, or incorrect, contact us as soon as possible at nexivation@proton.me.
Please provide your order number and clear photographs of the product and packaging. We will review the issue and, where appropriate, offer a replacement, refund, or other appropriate resolution.
Return Shipping
Unless the item is defective, damaged, incorrect, or otherwise covered by an applicable consumer protection requirement, the customer may be responsible for the cost of return shipping.
Original shipping charges may be non-refundable unless otherwise required by applicable law.
Refunds
Once we receive and inspect an approved return, we will notify you whether your refund has been approved.
Approved refunds will generally be issued to the original payment method.
Please allow 1–2 business days for the refund to appear in your account after it has been processed. Processing times may vary depending on your bank or payment provider.
Exchanges
If you would like to exchange an item, contact us at nexivation@proton.me. Exchanges are subject to product availability and the applicable return requirements.
Order Cancellations
If you need to cancel an order, contact us as soon as possible after placing the order.
We may be unable to cancel an order once it has been processed or shipped.
Contact Us
For questions about returns, refunds, or exchanges, please contact: nexivation@proton.me